Don't
ask a marketing Guru about Social media, ask your grandmother
July 2011
A
lot of marketers still do not completely get Social Media. Your
grandmother however has all the experience to tell you how you
should do business in this social era. You better have a talk
with her.
In
the video below I discuss why you should talk to your grandmother
when you are interested in Social Media, as she has experienced
the customer service that was normal when she was young; a customer
service businesses should be delivering today.
Many
businesses will declare that they are delivering an excellent
customer service, but I think much can still be improved, like
I show with the example of TV advertisements.
If
you want to succeed in business, you better talk to your grandmother.
